Preparing For Your

In Person Physiotherapy Session

at Brooklin Village Physio


With the resumption of In Clinic physiotherapy sessions at Brooklin Village Physiotherapy we have made several changes to provide a safe environment for all our patients and staff.  COVID-19 health screening and mask wearing are mandatory prior to entering the clinic.

COVID-19 Screening for Patients and Staff

All patients, staff and visitors will be screened daily. If a patient screens positive for COVID-19, they will be advised not to come to the clinic and offered virtual care where appropriate. The patient will be advised to self-isolate and to complete the online self-assessment tool on the Ontario Ministry of Health website before calling their doctor or Telehealth Ontario.

Patients and visitors are asked to wear their own mask (cloth or other) to the clinic if they have one, otherwise they will be provided a mask upon arrival.  Once they have passed an in person screen as well they will proceed to our hand hygiene station. For quick video click here. Once finished they will be directed to their appropriate private treatment area.

Modification to Waiting Room and Reception

In order to improve physical distancing we have eliminated most waiting room chairs and placed markings on floor to direct patient flow. We ask that you arrive 5 minutes prior to you scheduled appointment (no sooner) and proceed one at a time through the screening and hand hygiene process.

Online Portal for Booking and Filling out Paperwork

To promote a contactless experience in the clinic we have created an online Client Portal allowing booking, viewing outstanding and paid invoices, filling out paperwork online and accessing your exercise program (PhysioTec).  We continue to offer Direct Billing to Extended Health Care plans.  Contactless payments are encouraged at this time through Tap, Apple Pay, E-Transfer and we have added secure online payments through Square.

Decreased Physios in Clinic to Optimize Physical Distancing

Our Physios and Office Admins have been scheduled to minimize the number of people in the clinic at one time and to minimize staff interactions with each other and patients. Our treatment spaces have been modified to improve distancing and our gym is temporaily closed for exercising at this time to allow optimal sanitization and decrease contact.

Enhanced Cleaning and Sanitization Procedures

All treatment beds, furniture, equipment used in patient contact is cleaned and disinfected after each use.  Special attention is paid to commonly touched surfaces such as doorknobs, light switches etc

Pillow cases, towels and clothing are laundered and dried on the highest temperature setting possible.

If any exercise equipment is brought to a treatment area it will be proper disinfected prior to and after use.